Refund & Cancellation Policy

Pablito is a subscription-based service. All subscriptions renew automatically. You may cancel at any time via your account settings. Your rights differ depending on whether you are a Consumer or Professional User (as defined in our Terms of Service).

If you are a Consumer in the EU, you have a 14-day right of withdrawal from subscription purchase under EU Directive 2011/83/EU. However, by subscribing and requesting immediate access to the Service (confirmed by the acknowledgment checkbox at checkout), you expressly request immediate performance and acknowledge that you waive your 14-day right of withdrawal once access begins, in accordance with Article 16(m) of Directive 2011/83/EU. Professional Users do not have a statutory right of withdrawal.

You may cancel your subscription at any time via your account settings (Profile > Account). Upon cancellation, no further charges will be made. You retain access to the Service until the end of your current paid billing period. No partial refunds are provided for unused time in the current billing period.

Due to the digital nature of the Service and the withdrawal waiver agreed at checkout, refunds are generally not provided. Exceptions: We may consider refunds on a case-by-case basis in the following situations: billing errors or duplicate charges (full refund), extended service outage exceeding our uptime commitment (prorated credit), technical issues preventing access that we cannot resolve within a reasonable time. To request a refund, contact: legal@pablito.app within 14 days of the charge.

If you downgrade to a lower-tier subscription, the change takes effect at the next renewal date. No refund or credit is provided for the difference in the current billing period. If you upgrade to a higher-tier plan, the change takes effect immediately and you will be charged the prorated difference for the remainder of the current billing period.

To cancel your subscription:

• Go to your Profile page and select the Account tab
• Click "Cancel Subscription" (or manage your subscription through your payment provider)
• Your access continues until the end of the current billing period

After cancellation, you may request a copy of your data in machine-readable format (GDPR data portability right) within 30 days. Your data may be deleted after 90 days following the end of your subscription, except where retention is required by law.

For billing questions or refund requests: legal@pablito.app EU Online Dispute Resolution Platform: https://ec.europa.eu/odr